Booking Terms and Conditions

All bookings are made with Eden Rock Villa (ERV) directly. By submitting this booking form it shall be taken as confirmation of acceptance of the following conditions.

1. BOOKINGS

1.1 Provisional Confirmation of Availability and Rates
Upon receipt of a request for availability, the applicable Villa rates and the amount of deposit required will be confirmed. Bookings are on a 'first-come, first-served' basis and are for a minimum of three (3) nights.
1.2 Exclusions & Additional Charges
Rates do not include baggage handling, gratuities, telephone, fax and telegram charges, car rental, food, soft drinks and/or liquor, personal items and expenses, and any excessive cleaning required upon departure (such as upholstery or rug shampooing, etc) or replacement of breakages. Fair wear and tear accepted.
1.3 Rates
Villa rental rates quoted by ERV are on a per night basis. Check-in time is after12:00 PM, with check-out by 12:00 noon on the day of departure. Most villa owners require a 3 night minimum stay and up to two weeks or longer during the Christmas, New Year, Easter or summer holidays.
Rates quoted allow for maximum occupancy of the villa as shown on the web site. Only those persons stipulated on the booking form may reside at the property as guests. Please notify us as soon as possible of any changes. Rates include services of a ERV representative to meet guests at the airport in Koh Samui and escort them to their villa; the cost of electricity, water, cleaning and gardening supplies, local taxes, and so on. All villas offered by ERV are fully equipped with linen, crockery, utensils, and an initial supply of soap and toiletries.
1.4 Initial Deposit - An initial deposit of 50% of the Villa rental together with the completed Guest Booking Form must be received by ERV before a confirmation can be issued. No contract will be issued between ERV and yourself until funds have been received and accepted by ERV. If funds are not received within 5 banking days the reservation shall be deemed to have been cancelled.

2. PAYMENT

Final payment consisting of the remaining balance must be received by ERV at least 30 days prior to guest arrival (or 100% together with the Reservation Form if booked less than 30 days in advance of arrival). Failure to make the final payment on a timely basis will make reservations subject to automatic cancellation.
All rates for accommodation on Koh Samui are quoted in US dollars.
If the booking is made within 30 days of the arrival date, 100% of the cost of the Villa rental shall be due at the time of booking.

3. CANCELLATIONS TO RESERVATION

If it becomes necessary to cancel all or any part of the booking, ERV must be notified in writing (email acceptable). The cancellation will take effect from the day the written confirmation is received. The following cancellation charges will be payable depending on when the notification of the cancellation is received in writing:
More than 30 days before arrival date:
20% of full price will be non-refundable.
Less than 30 days before commencement date of the contract:
50% of the full price becomes non refundable.
Non refundable deposits will be reinstated if a new rental period is secured within three months of original letting date.
The above cancellation charges also apply if ERV cancels the booking due to non-payment of the balance.

CHANGE OF BOOKING
A US$50 administration fee will be charged by ERV for any change of booking after a confirmation has been issued. Acceptance of any change is subject to approval by the villa's owner.
Refund of monies paid for villa rental and services will be made only under the following circumstances:
1.) The villa becomes unfit for habitation and no equivalent replacement villa can be obtained (this qualifies for a 100% refund)
2.) The villa is re-booked by another party for the period of the initial booking. If only a portion of the rental time is re-booked, a pro-rata refund will be made. Any rental payments which qualify for a refund, whether in whole or pro-rata, will be subject to a deduction of a 15% administration fee. 4. ARRIVAL & DEPARTURE TIMES
Guests should assume the Check-in time is after 12 noon, and checkout time is prior to 12 noon, unless otherwise agreed.
Account will be taken where possible of flight arrival/departure times etc.

5. ALTERATIONS AND CANCELLATIONS BY EDEN ROCK VILLA

Though it is unlikely that ERV will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise you at the earliest possible date. If, for any reason beyond our control, we are unable to provide you with the Villa booked, ERV shall reserve the right to cancel the reservation. For example, if the properties are damaged or rendered unusable ERV will endeavor to locate an alternative property for the period required. However, if this is not possible, or you do not wish to be transferred, ERV will cancel the booking and refund you in full, less any bank transfer charges. ERV shall not be liable for any further obligations or claims by the client.

6. REGISTERED GUESTS

The number of people staying at the property must not exceed the maximum capacity indicated by you in the ERV booking form, except in the case of infants (under two years old), or unless specifically authorised. Should the owner or a ERV representative find that the number of people staying at the property exceeds that on the booking form, additional guests will be subject to a per person, per day surcharge and may be asked to vacate. 6.

SECURITY DEPOSIT
A security deposit may be payable to ERV with the payment of the balance. This is to cover the cost of any damage or breakages during the rental period of the Villa. It may also be used to cover the cost of other services. If requested this amount will be returned to you at the time of departure, less any such costs.

8. INSURANCE

It is a condition of the booking that the entire party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage). ERV is not responsible to you and your party for any and all claims including any accidents related to the use of the Villa facilities or locally procured third party services such as, watercraft, water sports, jeep or motorbike rental etc.
As deposits and rental payments are not refundable after a reservation has been confirmed, we highly recommend to buy an all inclusive travel insurance which covers all your expenses if you have to cancel your journey, need medical treatment overseas or emergency evacuation, or extra costs because of luggage delay or loss, etc.
ERV shall not be responsible for any delay, additional expense or inconvenience caused directly or indirectly by events outside ERV's control such as civil disturbances, fires, floods, severe weather, acts of God, acts of Government etc.
By acceptance of this contract it is assumed by ERV that this requirement has and will be complied with in full.

9. LIABILITY

ERV acts only as agent for the villa owners, suppliers and/or contractors who are providing accommodation, transport, and services. Under no circumstances shall ERV be responsible for any loss, expense, damage, claim or injury either directly or indirectly, consequential or otherwise whatsoever, however caused or incurred, whether arising in contract or otherwise in law or equity as a result of rendering of the services or accommodations as described or substituted, or by reason of military action, revolution or acts of God, or by any agents, employees, subcontractors, servants or third parties whatsoever supplying any of the services or accommodations herein or as substituted. If any accommodations and/or services are substituted, ERV will act at all times in good faith and use its best efforts to substitute with accommodations and/or services of a type comparable to or better than those originally contracted. ERV at their sole and unfettered discretion reserves the right to refuse or discontinue service to any person(s) and/or to rescind any contract for accommodations or guest services.

10.COMPLAINTS

Each Villa is to the same overall standard, quality and finish but there are small differences in style and decor. Each property and the descriptions provided by ERV on the website and elsewhere are made in good faith. ERV accepts no responsibility for any modifications made which are not mentioned here or anywhere else. ERV does not accept responsibility for the breakdown of the supply of water, or electricity, nor of swimming pool filtration systems, though we will use our best endeavours to arrange for any such problems to be solved quickly. If there are any problems during the rental period, which could not be solved by dealing directly with the local staff, contact ERV immediately and ERV will use its best endeavours to rectify the situation. ERV will do as much as can be reasonably expected to avoid and rectify any problems that may occur, but cannot be held responsible for any problems. Any complaints must be notified to ERV within 24 hours of the occurrence giving rise to the complaint.
Should a problem remain unsolved please make a complaint in writing to ERV within 14 days of the completion of the rental period. If the Villa is vacated before the end of the rental period without mutual agreement this may result in the loss of all rights to compensation.

11. CONDUCT & BEHAVIOUR

The person signing the contract is responsible for the correct and appropriate behaviour of the guests staying at the Villa(s). Should any member of the party not behave in such a manner, the owner or ERV representative may at their absolute discretion ask the offending guest or guests to vacate the Villa forthwith.

12. STAFF AT THE VILLAS

The services of some staff are included at the villas. Additional services such as those of cooks and/or drivers can usually be sourced. Please give ample notice as soon as possible; especially at peak holiday seasons and we shall try to assist. ERV can assume no liability for such contracted staff. The rates for these services will be provided in advance and shall be paid by you as incurred.

13. LINEN & TOWELS

Linen and towels are included in all Villas. These are normally changed every three (3) days. If you require more frequent changes there may be extra charges. Laundry facilities will be charged on a per item basis. Outside services are also available for a small service charge and must be paid at the time incurred.

14. VALUABLES

Any valuables left at the property are left at one’s own risk. Neither ERV nor the owners nor the staff are responsible for their loss or damage.

15. AGREEMENT

I/We agree to the above Terms & Conditions.

At Eden Rock Villa we don't promise anything we can't deliver. And if something should go wrong, we make every effort to put it right - immediately!
We're here on the spot, and our job is to make sure you fully enjoy your stay on Koh Samui. Sincerely yours,
Eden Rock Villa

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